When you’re having patient consultations there are communication skills that are more influential and persuasive than others and it’s not always obvious. Through our academy we learn to develop and sharpen the right skills and how to take a consultative approach to patient conversations. Too often dentists rely on simply ‘telling’ patients about treatment options, there’s a better way to manage consultations, we develop the highest impact skills one at a time.
Successful communicators use a structured approach. They know when to ask a question, when to summarise, when to powerfully position a solution and when to ask for commitment. Get the right stages of a consultation in the right order and it begins to feel effortless for you and your patient. Get it wrong and it feels clunky, disconnected and awkward, for you and your patient. We use the INSPIRe model, it’s a step by step, easy to apply guide to masterful consultations, that work time and time again. It helps you stop pitching to your patients, and start inspiring them!,
Answer 36 Rapid fire questions and receive your Personalised Professional Development Report.
Best of all, it’s free and takes just 10 minutes to complete!
The Academy and training content is based on the book from best-selling Author Justin Leigh. The principles and models are proven to work by clients, market leading dental companies, groups and practice teams.
Our Academies include a One Day or Two Day Residential course at the Acteon Head Office in Cambridgeshire, designed around tried-and-tested modules and activities. Followed by two live group coaching Web Classes delivered by Justin Leigh and our experienced Mentors & Coaches.
Designed with implementation in mind, so you can put it into practice easily and consistently. Multiple resources, surrounding you with the tools and support you need to go from theory to application rapidly.
Our training content has been developed by leading experts and stems from our decades of experience working with thousands of leaders and teams working in dentistry.
We assign every participant an Accountability Partner to help work through the programme and to support with implementation between the workshops.
Our Academy communities are made up of likeminded dentists who have are committed to high performance and their own professional development.
This high-performance community is an essential element of maintaining accountability, motivation, commitment and drive throughout any Academy journey.
Immediately implement the strategies and actions that will help you in patient consultations, so you can create a bigger impact for your patients and the practice.
Our Academies are designed with creation and implementation in mind, and each session is crafted to get you moving in the right direction more quickly.
Use our INSPIRe toolkit, it’s full of templates and canvases to easily create a blueprint for your consultations that you can revisit and rework as your best thinking evolves.
When you’re ready and you’ve filled in the toolkit, use the templates to help speed up your implementation of the academy content. You can develop assets and communication strategies to help your entire practice team to improve, putting you at the heart of the practice and it’s future success.
Gain a deeper understanding of all the key principles and strategies of our Academies anytime you want, as many times as you want, with our online learning system.
With hours of content available in bite-size modules, our Portal that will enable you to unpack your best thinking, set goals, track your progress, and download templates that you can use to create assets for your practice.
Learn from experts in the field of business and dentistry. Not all practices work like businesses, those that do generate higher performance, faster results and better patient experiences. They’re more enjoyable places to work because they take an approach that works, and that gives everyone more confidence.
We help you take a professional business like approach to running your practice and your patient consultations.
“This book is a fantastic tool for those looking at how best to engage with patients and grow your list or practice through good communication. Justin covers a number of methods that we need to consider, that we are simply not taught at dental school.
However, these methods are not just to increase case acceptance but also can be used to reduce complaints and dento-legal issues as it’s all about communication. Justin correctly highlights that you should NOT pitch to your patient, intead he shows a really thorough walk through of aspects seasoned clinicians have found works best for them. Good insightful read and with the added workbook links, this is a must get for the aspiring clinician.”